Privacy Policy — How nagabhai Keeps Your Data Safe

Welcome to nagabhai. This Privacy Policy ("Policy") explains what information nagabhai collects about you, how it is used, and the steps we take to keep your data secure.

For us, privacy is more than a legal obligation — it's a fundamental commitment to our members. Nagabhai believes that when you trust us with your personal information, protecting that trust is our greatest responsibility.

This policy applies to the Nagabhai website, mobile app, and all associated services. By using Nagabhai, you are deemed to have accepted this policy.

Nagabhai collects information in several ways. Here is a full breakdown:

Collected directly from you

• Registration Details: Name, date of birth, email address, mobile number, and physical address.
• Identity Document: A copy of your National ID or passport for KYC verification.
• Payment Details: Records of financial transactions (full card numbers are not stored).
• Support Conversations: Records of communication via live chat, email, or phone.

Automatically Collected

• Device information: Device type, operating system, and browser.
• Log Data: IP address, login timestamps, and pages visited.
• Gaming Data: Gaming history, bet amounts, and win/loss records.
• Cookies & Tracking: To enhance your browsing experience on our site (see the Cookies section for details).

Nagabhai uses your data only for specific, legally valid purposes. The reasons we process your information include:

Service Delivery & Operations

• Account creation, management, and verification.
• Processing financial transactions (deposits and withdrawals).
• Providing customer support.
• Managing bonuses and promotional offers.

Security & Compliance

• Prevention of fraud and money laundering.
• Age and identity verification.
• Fulfilling legal obligations.
• Responsible gaming monitoring.

Service Improvement

• Analyzing and improving the user experience.
• Developing new features and services.
• Personalized bonuses and offers (with your consent only).

Nagabhai never sells your data. However, in limited circumstances, it may be shared with trusted partners:

When may your information be shared?

• Payment processors: Used solely to process transactions with bKash, Nagad, and banks.
• KYC Verification Provider: To complete identity verification.
• Game Providers: Limited data shared solely for the operation of specific games.
• Legal Authorities: Where required by a court order or legal obligation.

Third-Party Responsibility

Nagabhai has strict data protection agreements in place with all third parties it works with. They may only use your data for the specified purpose — nothing else.

Nagabhai employs industry-leading technical and organizational measures to protect your data:

Technical Security

• Across all data transmissions TLS 1.3 Encryption.
• In stored data AES-256 Encryption.
• 24/7 active intrusion detection and prevention (IDS/IPS).
• Regular third-party security audits.
• Two-factor authentication (2FA) available.

Organizational Safeguards

• Strict staff training and access controls.
• A dedicated DPO (Data Protection Officer) overseeing data security.
• Regular vulnerability scanning and penetration testing.

Nagabhai uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Under GDPR and international privacy laws, you have the following rights:

To exercise these rights, email us at privacy@nagabhai.ws or reach out via live chat. We will respond within 30 days.

Nagabhai strictly enforces a policy of keeping its services away from anyone under the age of 18. We never knowingly collect information from minors.

• Age verification is mandatory at registration.
• If a user is found to be under 18, their account will be immediately closed and all associated data deleted.
• If a parent or guardian suspects their child is using nagabhai, please reach out to us — we will act promptly.

Nagabhai retains your information only for as long as necessary. Retention periods by data type are listed below:

Nagabhai may update this Privacy Policy from time to time — typically in response to changes in law, service improvements, or the addition of new features.

• For significant changes, you will be notified in advance via your registered email or SMS.
• The date of each update will be shown at the top of the page.
• Continued use of Nagabhai after any changes takes effect will be considered your acceptance of the updated policy.