Terms & Conditions — Complete Guide to Using Nagabhai

These Terms & Conditions ("Terms") apply to the use of the Nagabhai website and all related services. By creating an account or using Nagabhai's services, you are considered to have fully accepted these Terms.

In these Terms, "Nagabhai", "we", and "us" refer to the Nagabhai platform. "You", "user", and "member" refer to any registered or unregistered user.

Scope of Application

Nagabhai's services are available only to users in countries where online gaming is legally permitted. The list of restricted countries is subject to change — we will endeavour to provide advance notice where applicable. Accounts created from a restricted country may be closed at Nagabhai's discretion.

To create an account on Nagabhai, you must meet the following requirements:

• You must be at least 18 years must be.
• Per individual Single account only You may not — multiple accounts sharing the same name, address, phone number, or payment method are strictly prohibited.
• All information provided during registration must be accurate, complete, and up to date.
• Creating an account using another person's identity is strictly prohibited.

Identity Verification (KYC)

Nagabhai may request verification of your identity, proof of address, and payment method at any time. KYC verification must be completed before any withdrawal can be processed. Providing false information during verification will result in immediate account closure and potential forfeiture of funds.

Account Security

Keep your account password and login credentials strictly confidential. Allowing any third party to access your account is a violation of our terms. If you suspect your account has been hacked or accessed without authorization, contact Nagabhai support immediately.

The following rules apply to all financial transactions on Nagabhai:

Deposit Rules

• Only Account in your own name Payment methods such as bKash, Nagad, and bank cards may be used.
• Minimum deposit amount: ৳ 300।
• All deposits are monitored for suspicious activity.
• Nagabhai strongly discourages gaming with borrowed money.

Withdrawal Rules

• Withdrawals must be made using the same method used for the original deposit.
• Withdrawing while a bonus is active will result in the bonus being forfeited.
• Withdrawals will not be processed without KYC verification.

Withdrawals at Nagabhai are typically processed within 15 minutes to 4 hours. In exceptional circumstances — such as large amounts or pending verification — processing may take up to 72 hours.

Nagabhai offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are detailed on the bonus page. General bonus terms are outlined below:

Wagering Requirements

• Each bonus comes with a specific wagering multiplier (e.g. 20x).
• Winnings earned from bonus funds cannot be withdrawn before the wagering requirement is met.
• Expired bonuses are automatically cancelled.
• The maximum bet amount using bonus balance is capped — generally 10% of the bonus or ৳500, whichever is lower.

Bonus Abuse Policy

Nagabhai actively takes measures to prevent bonus abuse. If a user is found to have obtained bonuses through fraudulent means, the bonus will be cancelled and, in certain cases, the account may also be suspended.

All games and betting activities on Nagabhai are governed by specific rules. The rules for each game are available on that game's page.

General Gaming Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, Nagabhai will restore it from the last saved state.
• Nagabhai reserves the right to void any bet where incorrect odds or payouts were displayed due to a system error.

Sports Betting

• All pre-match bets are final once placed before the match begins.
• If a match is postponed or cancelled, the bet will be refunded.
• The last confirmed odds apply to all in-play bets.

The following activities are strictly prohibited on Nagabhai. Violations may result in account termination and legal action:

• Money Laundering: Using Nagabhai to disguise illegally obtained funds as legitimate.
• Automated Software: Use of bots, scripts, or automation tools.
• Collusion: Colluding with other players to manipulate game outcomes.
• Chargeback Fraud: Filing a false chargeback with your bank after making a deposit.
• Multiple accounts: Holding multiple accounts under the same identity.
• VPN Abuse: Accessing the platform via VPN from a restricted country.

Nagabhai is firmly committed to responsible gaming. Our goal is to provide entertainment — never to cause harm.

Protection Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Set a limit on how long you play in one session.
• Loss Limit: Gaming is automatically stopped once a set loss amount is reached.
• Self-Exclusion: Temporarily or permanently close your account.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

For more details on this, please visit our Responsible Gaming page View.

Nagabhai takes your privacy seriously. Your information is stored and used in accordance with our privacy policy.

• Your personal information is never sold to third parties.
• Limited information may be shared with trusted partners for payment processing purposes.
• We may be required to share information with authorities to comply with legal obligations.

To read the full privacy policy Privacy Policy page View.

Nagabhai reserves the right to suspend any account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• If there is suspicion of fraud, deception, or money laundering.
• Providing false identification or information.
• Using abusive or disrespectful behaviour toward other users or staff.

Account closure by the user

You can close your Nagabhai account at any time via live chat or email. Please withdraw any available balance before closing your account. Any remaining balance will be refunded within 30 days of closure.

Nagabhai reserves the right to modify, amend, or update these terms at any time. For significant changes, advance notice will be sent to your registered email or via SMS.

Dispute Resolution

For any dispute or complaint, please contact Nagabhai's customer support first. We will do our best to resolve the issue within 72 hours. If the matter remains unresolved, it will be referred to a neutral third-party mediator.